CANADA WATER TENNIS Bacon's College Sports Centre,
Timber Pond Road, London, SE16 6AT
 
   
  Email: info@cwtennis.co.uk
Phone: Contacts
 
   
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    GENERAL POLICIES

Canada Water Tennis can accept no responsibility for loss, theft or damage to any personal items whilst on our courses.

You should wear appropriate tennis or sportswear to coaching sessions. Only recognised non marking tennis shoes may be worn at our coaching sessions.

You are responsible for arriving on time for each coaching session. It is also your responsibility to be on time for collecting younger players, and communicating any changes in pick up methods to us.

Any aggressive actions (verbal or physical) towards our staff, employees or clients will not be tolerated.

We reserve the right to decline access to anyone who does not comply with our policies. You will have no right to a refund in this case.





JUNIOR TENNIS TERM COACHING

Child Protection Policy:
We take steps to ensure that any members of our coaching team working with children are suitable to do so, through the use of references and background checks. We will ensure that all of those working with children are following the LTA code of conduct for people working with children in tennis.

Wet Weather Policy:
We will always endeavour to stay out in the wet weather and continue as scheduled irrespective of the weather, unless it is heavy rain and persistent then we will look to come indoors onto the badminton courts and/or studio space. No refunds are given due to wet weather lesson cancellations.

Payment Policy:
Payment must be made on registration to reserve a place in the group for the entire term. Registration forms containing prices, term dates and all necessary information are available on our website. The term fee cannot be reduced due to weeks absent.

Missed Group Lessons Policy:
If a student misses a group lesson due to exceptional circumstances (e.g. doctors note), the coaching team will endeavour to provide make up lesson options for a maximum of 2 missed lessons. A minimum of 24 hours notification to the coaching team is essential if you are missing a lesson. It is the sole responsibility of the student/ parent to enquire with coaching staff in regards to make-up lessons. The coaching staff cannot guarantee make up lessons but will endeavor to provide as many time options as possible. Make-up lessons cannot be carried over to a new term.

Medical Conditions Policy:
Parents/carers must inform us of any medical condition, disability, or medication taken by their children which may be relevant to the child’s safety on the tennis court. We will keep this information confidential and handle such issues with discretion.

Refund Policy:
Any registration cancelled more than 14 days before the first session will be charged an administrative fee of £15, and refunded the remainder of registration fee. Registration cancelled no less than 7 days before the event will be charged an administrative fee of £15, and refunded 50% of the registration fees. Registration cancelled fewer than 7 days before the event will not be eligible for a refund.

If a session runs over half of the designated time and is interrupted due to weather conditions, the session is considered a full session and no refund will be issued.





GUIDELINES FOR PARENTS

All tennis lessons are held on the outside tennis courts. We will always endeavour to stay out unless it is heavy rain and persistent then we will look to come indoors onto the badminton courts and/or studio space.

Help your child to arrive on time with the correct equipment ready to play.

Parents should not be on the court during sessions unless specifically invited by the coach.

Verbal or visual instructions from the courtside are not allowed, because it can be detrimental to the session for the players and coaches.

If, due to any reason, lessons are held indoors at studio space and/or badminton courts we will do a mix of the following:
  • Hand skills;
  • Racket skills;
  • Footwork skills;
  • Strength and Conditioning.
If tennis lessons are held indoors parents are not permitted to be in the hall at any time unless specifically invited by the coach. The space inside the hall is very limited and your presence can be a distraction for your child and/or other children.





ADULT GROUP TENNIS COACHING

Wet Weather Policy:
We usually carry on whatever the weather, unless persistent heavy rain makes the courts unplayable. The lesson will be made up at the end of block.

The coaching staff will endeavour to send a text message to players notifying of lesson cancellation due to adverse weather. Please note the coaching team makes every endeavour for lessons to continue as scheduled, therefore the team aims to give a minimum 30 minutes notice of a cancelled lesson IF possible. If you do not receive a text message notifying of wet weather cancellation, your lesson will continue as scheduled.

If the lesson is interrupted due to bad weather conditions within the first 15 minutes of the lesson, the lesson will be made up at the end of block sessions or you can reschedule a lesson to another day, but you have to agree the date with coach and other players from the group. After 30 minutes, full charge will be taken.

Under subscription Policy:
We reserve the right to cancel any session that is under subscribed. If this occurs You will receive a full refund.

Coaching Cover Policy:
Any session cancelled due to coach unavailability will be made up in the week following the end of the coaching course. Canada Water Tennis will notify you as soon as possible if a coach is unable to attend a session, and no cover can be sorted.

If you are unable to attend a coaching session you will not be entitled to a refund. No make up lessons will be given due to student's social or other activities. If a student misses a group lesson due to exceptional circumstances (e.g. doctors note), the coaching team will endeavour to provide make up lesson options for a maximum of 1 missed lesson.

Bookings are non refundable after purchase from Canada Water Tennis. If We are presented with a valid medical certificate declaring the participant unfit to attend We will provide a credit note.





PRIVATE TENNIS LESSONS

Always arrange the date and time with your coach in order for him to book the tennis court.

Cancelation Policy:
All private lesson cancellations should be made by contacting the coach directly, at least 24 hours in advance. If only 12-24 hours notice is given by you for the cancellation of a private tennis session, you will be charged 50% of the lesson price. If the player cancels the lesson without a prior notice less than 12 hours before the lesson, he/she will be charged the full price of the lesson, no refund will be given.

Late arrival policy:
All one-hour lessons will end one hour after the scheduled start time.

All coaches are required to wait 15 minutes after scheduled time for clients to arrive for their lesson. If after 15 minutes the client has not directly contacted the coach, the instructor may contact the player directly, but is not required to do so.

If the lesson begins late, the session will still end at the original scheduled time made between the instructor and client. Lessons that are cancelled in this situation will be considered lost. If a participant is more than 15 minutes late, the lesson will be cancelled and the participant will forfeit the lesson.

Wet weather policy:
We usually carry on whatever the weather, unless persistent heavy rain makes the courts unplayable. The lesson will be made up at the end of block.

The coaching staff will endeavour to send a text message to players notifying of lesson cancellation due to adverse weather. Please note the coaching team makes every endeavour for lessons to continue as scheduled, therefore the team aims to give a minimum 30 minutes notice of a cancelled lesson if possible. If you do not receive a text message notifying of wet weather cancellation, your lesson will continue as scheduled.

If the lesson is interrupted due to bad weather conditions within the first 15 minutes of the lesson, the lesson may be rescheduled at no cost.

If the session is interrupted due to bad weather, the lesson will be charged as follows:
After 15 minutes - 1/3 charge,
After 30 minutes - full charge.
   
 
 
      Canada Water Tennis
Email: info@cwtennis.co.uk
Phone: Contacts

Bacon’s College Sports Centre,
Timber Pond Road, Rotherhithe,
London, SE16 6AT
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